Refund & Return Policy

Return Eligibility

We accept returns within 30 days of delivery for unopened products in their original packaging. To be eligible for a return, items must be:

• Unopened and sealed in original packaging
• In resalable condition
• Not expired or close to expiration (within 3 months)
• Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Opened or used products
• Products without original packaging or seals broken
• Expired products
• Special order or custom products
• Sale or clearance items (unless defective)

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds: Your refund will be processed to the original payment method within 5-7 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Partial refunds: In some cases, only partial refunds are granted, such as for products showing signs of use or damage not caused during shipping.

How to Return

1. Contact our customer service at returns@sunhillswellness.com with your order number
2. Provide photos and description of the issue if returning defective or damaged items
3. Wait for return authorization and shipping instructions
4. Package items securely in original packaging
5. Ship to the address provided within 7 days of receiving authorization

Return Shipping Costs

Return shipping costs depend on the reason for return:

• Our error or defective product: We provide a prepaid return label at no cost to you
• Change of mind: Customer is responsible for return shipping costs
• Wrong item ordered: Customer is responsible for return shipping costs

Exchanges

We currently only offer refunds, not direct exchanges. If you need a different product, please place a new order and return the unwanted item separately.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

For questions about returns or refunds, please contact us at:

Email: returns@sunhillswellness.com
Phone: +1 (555) 123-4567